![]() ![]() In this course, you'll examine proven techniques to find the root cause of a problem, align a right-fit solution, and deliver a final resolution. CSRs who can quickly determine the underlying causes and issues associated with a customer's problem are more likely to generate fast and effective solutions. This course was developed with subject matter provided by NueBridge (which has extensive expertise in customer experience and management across multiple industries around the world.Ĭustomer service is all about finding the right solution for every client. You'll also learn to recognize how professional values manifest during customer service interactions, how to develop an attitude of a customer service professional, and what strategies demonstrate a customer-centric service mindset. In this course, you'll learn how moving to a different mindset can help you deliver outstanding customer service, and what key practices can help establish a good personal mindset for any service situation. Focusing on your service mindset and attitude will ensure your professional values will manifest in each service interaction. Without understanding how mindset impacts service ability, you compromise your potential and that of the organization, which ultimately results in a poor customer service experience. Professionals who wish to provide a truly exceptional level of customer service approach each interaction with the right mindset and attitude. Success is both an outcome and a mindset. ![]()
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